Review and Refund Policy

Each order is reviewed before production. Fixed-price orders receive PayPal payment instructions after submission. Quote-first requests receive a customer-facing quote before payment.

Before payment is confirmed, you can contact us to correct order details or cancel the request.

Custom figure requests are creative quote-first products. Final results may vary from previews because they require manual modeling, printing, and finishing decisions.

Some products require manual image checks, design edits, or technical review. We may need to update the quote or note before the order is ready for approval.

If changes are needed, we will use the review flow to keep the order clear and documented.

Before production starts, you may request changes through the customer review process when that option is available on your status page or by contacting support.

Once production starts, changes may not be possible because custom products are made to order.

Production and shipping planning happen after payment confirmation. Timelines are estimates based on product type, production queue, carrier service, and destination.

Because custom products are made to order, timing and revision needs can vary from one request to another.

Before payment is confirmed, no production charge has started. After payment but before production begins, contact us as soon as possible if you need to cancel. After production begins, custom-made items are generally not refundable unless they arrive damaged, defective, or materially different from the confirmed order.

If an item arrives damaged or defective, contact us promptly with your order ID and clear photos so we can review the case directly.