Custom Order Terms

Our website accepts custom product requests for items such as relief pieces, collectible figures, and made-to-order products.

Submitting a request does not create an instant purchase. Each order goes through manual review before any production step begins.

Photo Relief Light, Portrait Statue, and Ready-to-Print orders may show fixed estimated prices. More complex custom figure requests are handled as quote-first custom work.

After submission, fixed-price orders move to manual PayPal payment instructions. Quote-first requests are reviewed by our team before a final quote is shared.

You may review the quote, confirm it, or request changes before production is approved internally.

Because these products are custom, some requests may require image checks, design adjustments, or production planning before we can move forward.

We may contact you through the customer status page or by email if we need clarification or if a request needs revision before the next quote round.

Production starts only after manual PayPal payment is confirmed or after a quote-first request is approved and paid.

U.S. economy shipping estimates are included in selected product prices where stated. Other countries, remote areas, duties, taxes, or carrier delays may require confirmation before payment.

We use the public status page and direct contact messages to share quote updates, notes, and next steps.

You are responsible for reviewing those updates and responding when your order requires confirmation or change requests.